Health Careers For ERIE ST CLAIR

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Erie St. Clair LHIN

Erie St. Clair – Windsor, Chatham, Sarnia

Background: The 14 Local Health Integration Networks (LHINs) are organizations that plan, coordinate, integrate, and fund health care services. In addition, as outlined in the Patient’s First Act, the LHINS are also responsible for overseeing the delivery of home care services in the region. LHINs are a critical part of the evolution of health care in Ontario. They continue to work to create a patient-centered, results-driven, integrated, and sustainable health system.

The Erie St. Clair LHIN services the regions of Chatham-Kent, Sarnia/Lambton, and Windsor/Essex which includes approximately 650,000 people, and supports an annual budget of over $1.1 billion dollars for our local health care services.


Region:  Chatham – Kent, Sarnia – Lambton, Windsor – Essex

Description:  The Erie St. Clair LHIN has a need for a Contract, LHIN Program Coordinator Vulnerable Persons Holistic Care position, as described below. The Erie St. Clair LHIN is committed to supporting healthcare in a manner that is consistent with patient and family centered care. Applicants are required to have a demonstrated understanding and commitment to this care philosophy. Preference will be given to candidates who are proficient in both official languages. A valid driver’s license is required. The position may be located within the Erie St. Clair Region. Salary will be commensurate with experience and qualifications.

LHIN 017/17 LHIN Program Coordinator Vulnerable Persons Holistic Care (Contract position)

Reporting to the ESC LHIN Director, Paliative Care, the Program Coordinator, Vulnerable Persons Holistic Care (contract position) will oversee the successful start-up and implementation of the Vulnerable Persons Holistic Care Program in Windsor-Essex. This position is also responsible for initiating a planning process in Sarnia-Lambton through the Fall 2017 with the goal of establishing a similar program in Sarnia-Lambton by the end of March 2018, as well as planned consultations with Indigenous populations and community leaders in Chatham-Kent regarding future interest.
This position is responsible for patient and family outreach, recruitment/enrolment, training and supervision of volunteers, intake and baseline data collection, establishing shared processes, program development, implementation and evaluation as well as taking an active role in day to day operations. This position ensures that volunteer staff deliver program and support services and enable vulnerable persons who are without a permanent residence to access healthcare that meets their needs. Eligible patients may also self-identify as Indigenous persons or as having low income. The Program Coordinator will be assisted to fulfill the requirements of the role by a dedicated Project Administrative resource.
The Program Coordinator position is cross-appointed to the Windsor-Essex Compassion Care Community Project Management Office and will work closely with the PMO team who are delivering similar programs to other target populations and program clusters.


Patient and Family Outreach:

  • Support coordination and capacity building of Vulnerable Persons Holistic Care Program
  • Responsible for meeting the following participation target on or before March 31, 2018: 200 people registered to the Vulnerable Person’s Hub for quality of life support; 100 patients enrolled in the Sharing My Journey coaching program, including a minimum of 50 patients are assessed as having a high mortality (that is, possibility of death within the next 12 months)
  • Build collaborative relationships with local agencies and other stakeholders
  • Partner with multiple health service delivery systems assisting homeless families, previously-homeless families, and families at risk of homelessness
  • Schedule program resources to build a person-centered plan and meet client and family needs for each client
  • Ensures crises are resolved safely and effectively and directs investigations and quality improvement initiatives to prevent future crises
  • Responds to community inquiries and concerns around program operations

Recruitment and Enrollment of Volunteers
  • Coordinate public recruitment campaign and placement of student internships with relevant college and university programs
  • Conduct thorough interviews and reference checks for potential volunteer mentors
  • Provide both orientation and vulnerable person safety training for volunteers
  • Follow up and encourage all potential volunteers, bringing each application to a conclusion
  • Schedules volunteer visits and provides mentorship, training, supervision and quality assurance support for all volunteers

Support Coordinated Access to Palliative Care
  • Work with ESC LHIN Home and Community Care, Hospices and other key stakeholders on a coordinated referral and intake process and 24/7 call centre/ crises response service
  • With patient consent, engage inter-professional teams in using the person’s Sharing My Journey plan to inform the delivery of palliative care services to meet the person’s needs, goals and future wishes
  • Using ESC tele-palliative platform, schedule remote or virtual access to program resources where appropriate. This includes consideration of innovative approaches to support PSWs or community, shelter or housing workers at the bedside who can observe and report signs and symptoms using real-time technology. Working within regulations, the palliative care team monitors and oversees appropriate interventions in real time, ensuring safety and enhancing the quality of the care

  • Work with the University of Windsor evaluation team to implement research and evaluation framework
  • Record and analyze monthly statistics, observing trends; maintain accurate and current information
  • Ability to apply principles and practices of community health promotion programming, social marketing, evaluation, and coalition building
  • Ability to research public health issues including, but not limited to, wellness and preventive health care
  • Ability to assist with the coordination and implementation of assigned health education program
  • Ability to communicate effectively with diverse population groups and maintain a high standard of professional conduct
  • Ability to establish and maintain effective cooperative working relationships with partner organizations and stakeholders
  • Inspire a positive team approach to effectively work together and create sustainability
  • Represent the agency at community events, meetings and other functions as designated
  • Participate in agency and departmental meetings
  • Work with Public Health on a Health Equity Impact Assessment
  • Participate in relationship building, stakeholder engagement and service planning/visioning /development
  • Other duties as assigned


  • Post-secondary degree or diploma in human services, education, social sciences, specializations in human resources and volunteer management encouraged
  • Minimum one year experience in volunteer or employee interview and assessment
  • Commitment to equity and inclusion
  • Experienced in program coordination, group training and facilitation
  • Able to travel locally, with full access to own vehicle and legal drivers license
  • Computer literate, including aptitude with data base and spreadsheets
  • Frequent evening and weekend availability is required
  • Excellent organizational skills and attention to detail required
  • Ability to prioritize and adjust to changing priorities and work with a high degree of accuracy
  • Ability to work independently and make responsible decisions
  • Ability to take initiative; self-starter
  • Knowledge of the healthcare system
  • Experience with mental health and/or addictions and experience with the mental health system is an asset as well as coordinating and facilitating access to health care and other social or cultural programming
  • Experience in the field of homelessness services

French Proficiency:  French an asset

Salary:  Salary will be commensurate with experience and qu

Terms of Employment:  CONTRACT

Deadline for Application:  Sunday, August 20, 2017

How to Apply:  

Please submit your cover letter and resume no later than 4:30PM, August 20, 2017 TO:

Please include the reference “ESC 017/17 LHIN Program Coordinator, Vulnerable Persons Holistic Care (Contract)” in your e-mail subject line.

The Erie St. Clair LHIN is an equal opportunity employer. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.

Location:  Erie St. Clair – Windsor, Chatham, Sarnia

Profession Type:  Other

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