Health Careers For ERIE ST CLAIR

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Saint Elizabeth

At Saint Elizabeth we provide a full range of integrated care solutions that creatively respond to client, community and health system needs across Canada.

Position:  Service Coordinator

Region:  Windsor – Essex


Responsible for the efficient and effective scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff and other administrative staff. All activities are conducted within the policies, procedures and standards of confidentiality of Saint Elizabeth.


Respond to all inbound calls from front line staff and take immediate action as needed

Assign primary and/or partner care provider to all unbooked visits to ensure continuity of care in the provision of service delivery

Adjust schedule plans in accordance with changes in the service plan in an appropriate and cost-effective manner and in consultation with the front line staff and management and/or their delegate if necessary

Adjust schedule plans in accordance with changes in staff availability (book offs, sick days) in Procura in an appropriate and cost-effective manner and inform front line staff of new assignments for same day

Maintain availability in Procura as outlined in the master schedule

Maintain automated scheduling systems that reflects current client/employee preferences

Investigate Not Seen Not Found (NSNF) visits

Provide follow-up on missed visits

Discharge clients in Procura when service ends

Maintain continuous information flow amongst internal staff (i.e., medical orders, referrals, client information)

Maintain data quality and integrity of client information in Procura

Provide excellent customer service to internal and external customers with efficiency, courtesy and appropriate urgency


Relevant post-secondary education

MS Office computer skills at an intermediate level

Experience with management of multiple databases

Courses in medical administration or health care training are preferred


Familiarity with community health care services and client service coordination experience is preferred

Adaptability and an ability to deal with uncertainty

Available to work days, evenings, nights and weekends

Demonstrated creative problem solving

Ability to prioritize and deal with tight deadlines

Intermediate reading comprehension and excellent verbal communication skills

Efficient and accurate data entry skills

Exceptional organization, planning and time management skills

Ability to work independently and as part of a team

Experience in analytical analysis and critical thinking

Proficiency in Procura and ACS is strongly preferred

Salary:  To be negotiated

Terms of Employment:  Casual

Deadline for Application:  Friday, June 02, 2017

How to Apply:  To apply: Please visit: and click on the "careers" section.

Saint Elizabeth is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at at your earliest convenience. You will also be briefed on the Company’s policies, including its policies regarding human rights, accommodation and the Accessibility for Ontarians with Disabilities Act (“AODA”) during your orientation process.

Location:  Windsor

Profession Type:  Administrative and Clerical

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Erie St Clair Community Care Access Centre